Isabel Nwanneka Omenye Bolekia
Malabo
Summary
Results-driven Economic and Business Analyst with 18 years of experience in commercial banking and 2 years as Project Development Manager in international non-profit sector. Currently serving as Special Adviser on Global Markets for state-owned gas company while pursuing PhD in Human Services at Walden University. Expertise in providing strategic guidance, fostering client relationships, and delivering impactful advisory services through data analysis and effective communication.
Overview
28
28
years of professional experience
Work History
Special Adviser on International Markets
Sociedad Nacional del Gas GE SA (SONAGAS GE SA)
01.2024 - Current
- Enhanced global partnerships by managing company’s portfolio with international firms.
- Identified market trends, providing strategic recommendations for global opportunities.
- Resolved international customer inquiries and complaints, ensuring high satisfaction levels.
- Monitored operations to align company performance with established targets and objectives.
Project Development Manager
The Organization for African Caribbean and Pacific States
01.2021 - 01.2023
- Identified critical social needs to enhance community welfare and engagement.
- Designed and organized approved projects targeting specific community requirements effectively.
- Ensured strict adherence to program objectives through continuous monitoring and evaluation processes.
- Facilitated stakeholder collaboration to align project goals with community expectations and resources.
- Developed comprehensive reports detailing project progress and community impact for stakeholders' review.
Business Manager
First Bank of Nigeria Limited
01.2011 - 01.2017
- Increased interest income by 13% through advancing quality credit to clients.
- Grew total deposits from N13B to over N21B within 13 months.
- Improved credit quality ratio below 5% by reducing impaired risk assets significantly.
- Drove revenue growth by 4% through effective business process improvements initiatives.
- Achieved business development goals in risk assets and deposit mobilization strategies.
Business Manager
First Bank of Nigeria Limited
01.2015 - 01.2016
- Increased total deposits by over N400 million amid challenging political climate.
- Boosted profit before tax by over 30% through strategic initiatives.
- Processed international card transactions increased from 65 to 744 by September 2015.
- Achieved 70% growth in accounts opened, enhancing customer outreach efforts.
- Improved scorecard rating from 58% in April to 73% by September.
Business Manager
First Bank of Nigeria Limited
01.2014 - 01.2015
- Achieved over 40% increase in year-on-year profit through strategic initiatives.
- Generated N350 million in risk assets, enhancing financial portfolio performance.
- Exceeded deposit growth target by N2 billion against established budget goals.
- Improved scorecard from 60% to 84% by optimizing operational efficiencies.
- Recognized as best-performing branch in product sales across organization.
- Led channel migration efforts, marking branch as top performer bank-wide.
Pioneer Business Manager – Ahmadu Bello Way Branch
First Bank of Nigeria Limited
01.2012 - 01.2014
- Achieved break-even in four months by implementing strategic financial plans.
- Converted critical businesses to bank books, enhancing branch profitability.
- Grew branch liabilities exceeding one billion within the first year.
- Increased total assets to N500 million in under twelve months.
- Recognized as best-performing branch by Executive Management within six months.
- Maintained over 86% scorecard position, closing 2013 at 95%.
Relationship Manager (Retail Banking)
First Bank of Nigeria Limited
01.2010 - 01.2012
- Increased customer engagement by managing SME and affluent branch accounts.
- Identified and converted new business opportunities into loyal bank clients.
- Enhanced existing accounts, boosting bank's share of customer business.
- Cross-sold bank products, increasing overall customer satisfaction and retention.
- Facilitated customer migration to alternative banking channels for convenience.
- Monitored asset management to ensure timely repayment of customer loans.
Branch Floor Manager/Compliance
First Bank of Nigeria Limited
01.2008 - 01.2010
- Maintained professional branch atmosphere while ensuring regulatory compliance in account openings.
- Facilitated account opening processes by seeking necessary approvals for deferrals.
- Monitored deferral deadlines, ensuring timely updates to all records.
- Promoted cordial staff interactions and professional customer service within the banking hall.
- Resolved customer requests promptly and escalated complex issues for timely resolution.
- Identified improvement opportunities and recommended them to branch management for implementation.
Branch Operations Staff at Various Locations
First Bank of Nigeria Limited
01.1999 - 01.2008
- Achieved excellent conduct ratings during one-year NYSC at Abuja Garki Branch.
- Supported branch operations during digital transformation of banking processes.
- Gained comprehensive experience across all operations unit departments, excluding audit.
- Served as branch floor manager before transitioning to retail relationship manager.
- Collaborated with various departments including Accounts, Cash Management, and Customer Services.
National Youth Service Corps (NYSC)
First Bank of Nigeria Limited
01.1998 - 01.1999
- This is the mandatory one-year service in Nigeria, where all fresh graduates are deployed to serve the country in a bid to foster national unity and integration and to enhance development in underserved communities.
- I was posted to serve in Northern Nigeria, Abuja to be precise, after which I was assigned to First Bank as my primary assignment.
Education
PhD - Human Services
Walden University
Minneapolis, Minnesota, USA03-2027
Master of Human Services -
Walden University
Minneapolis, Minnesota, USA04-2022
Master of Business Administration - Business Administration
Ambrose Alli University
Ekpoma, Edo State, Nigeria01.2004
Higher National Diploma - Business Administration and Management
Institute of Management and Technology
Enugu, Nigeria01.1997
Ordinary National Diploma - Marketing
Institute of Management and Technology
Enugu, Nigeria01.1994
West African Examination Council Certificate - undefined
WAEC
01.1991
Primary School Leaving Certificate - undefined
School Certificate
01.1985
Skills
- Credit Appraisal and Structuring Skills
- In-depth knowledge of Small and Medium Scale Enterprises (SMEs) financing and management
- Experienced in Relationship Management, Portfolio Management and Financial Advisory Services with a track record of managing key accounts
- Experienced in translating broad business issues and risks into practical frameworks with solutions
- Skilled in People and Resource Management with exceptional negotiation and influencing abilities
- Research
- Client engagement
- Possesses creative problem-solving and strategic planning abilities
- Excellent team player with strong leadership, decision-making and motivational skills
- Relationship building
- Problem-solving
- Strategic planning
- Decision-making
Affiliations
Honor Groups
Member of Walden University National Society of Leadership & Success, Golden Key
Language Proficiency Levels
English- First Language
Spanish- Intermediate Level
Timeline
Special Adviser on International Markets
Sociedad Nacional del Gas GE SA (SONAGAS GE SA)
01.2024 - Current
Project Development Manager
The Organization for African Caribbean and Pacific States
01.2021 - 01.2023
Business Manager
First Bank of Nigeria Limited
01.2015 - 01.2016
Business Manager
First Bank of Nigeria Limited
01.2014 - 01.2015
Pioneer Business Manager – Ahmadu Bello Way Branch
First Bank of Nigeria Limited
01.2012 - 01.2014
Business Manager
First Bank of Nigeria Limited
01.2011 - 01.2017
Relationship Manager (Retail Banking)
First Bank of Nigeria Limited
01.2010 - 01.2012
Branch Floor Manager/Compliance
First Bank of Nigeria Limited
01.2008 - 01.2010
Branch Operations Staff at Various Locations
First Bank of Nigeria Limited
01.1999 - 01.2008
National Youth Service Corps (NYSC)
First Bank of Nigeria Limited
01.1998 - 01.1999
Master of Business Administration - Business Administration
Ambrose Alli University
Higher National Diploma - Business Administration and Management
Institute of Management and Technology
Ordinary National Diploma - Marketing
Institute of Management and Technology
West African Examination Council Certificate - undefined
WAEC
Primary School Leaving Certificate - undefined
School Certificate
PhD - Human Services
Walden University
Master of Human Services -
Walden University
References
To be provided on request.
Hobbies
Continuous learning, writing, listening to good music, traveling and meeting people.